A support desk that knows the order.

The questions ecommerce customers ask most, answered with the order, the parcel and the subscription in front of it.

Most support emails are about an order: where it is, what is in it, or changing it. Because Kexlo ships your orders and builds its software in-house, the support desk reads the order, the parcel's tracking and the subscription directly, so the answer is based on what actually happened.

It only confirms a change once it has actually gone through, so a customer is never told an address was updated when it was not.

Refunds that need approval and conversations that run long go to a person on your team. You decide the rules the desk works within, and everything it sends goes out from your own support address.

AI employees work around the clock, every day of the year, with people on standby, including weekends and holidays, for anything that needs a human.

Your support inbox on Gmail, Google Workspace, Zoho or any IMAP mailbox. It connects with an app password, not your login, reads and replies, and never deletes or moves mail.

Shopify, Loop Subscriptions and tracking feed it the order, the subscription and the parcel. Credentials are encrypted with AES-256-GCM before they are stored, and every integration can be disconnected at any time.

The separate helpdesk and tracking apps many stores pay for. AI support works around the clock, your own tracking codes are synced to your store, customers follow their parcels on a tracking page in your store's name, and alerts flag key shipments. All of it is part of your Kexlo account and free for clients.

Each client's records are isolated by database row-level security, so they are readable only by that client's own logins. Mailbox passwords and tokens are encrypted with AES-256-GCM before they are stored, and staff logins see only the pages their role allows. Every integration can be disconnected at any time.